The De-escalation series is designed to provide learners with support in recognizing behaviours that can potentially escalate and ways to safely de-escalate a situation and has been converted to self-directed learning modules for your convenience. Registration is not necessary.
Please view the modules at your leisure and successfully complete the quiz to receive your completion certificate.
Part 2: Communication Techniques
Part 3: Managing Conflict
Complete it successfully and download your PDF completion certificate right away.
Click here to start the de-escalation quiz.
Program Delivery: The program consists of 3 self-directed learning modules. Each module is approximately 45 minutes and is available via YouTube on the RPNAO website.
Prerequisites: Participants must have access to a computer and basic computer skills to participate.
Course Description: The De-escalation series was developed to provide support for RPNs for early recognition of behaviours that can result in a potential conflict situation and to provide participants with non-verbal and verbal techniques to manage these behaviours.
Course Cost: FREE TO ALL PARTICIPANTS!